Billing, invoices, and cancellation

1. Open your billing account

In Account → Subscription, select Open secure billing portal when available. Purchases and subscription changes are handled by the connected aMember portal. Use that portal for available invoice, payment, and subscription controls. The Qubeforms dashboard displays plan information and links to checkout.

2. Review a charge or request an invoice

Find the purchase in the portal using its date and plan. Check the billing interval and transaction record before making another purchase. If an invoice or payment control is unavailable, use the Billing help contact in Subscription. Include the account email, purchase date, and transaction reference; omit card details and passwords.

3. Change or cancel a subscription

Use the portal’s available subscription controls or contact Billing help for changes or cancellation. Review the effective date and any displayed payment terms before confirming, and retain the confirmation. Pausing a form, archiving submissions, or signing out does not cancel a subscription. Export needed records and review lower-plan feature limits before paid access ends.

4. Resolve an outdated plan display

Confirm the purchase completed in the portal and belongs to the same customer account you use in Qubeforms. Sign out and sign back in to refresh account synchronization, then check Subscription and an owned form. A shared inbox uses its owner’s plan. If the plan remains incorrect, contact Billing help with the transaction reference and expected plan instead of purchasing again.

• Manage your plan
• Export and retention