Profile and password
Update your Qubeforms profile and email address, or reset a forgotten password. Learn how account changes work and troubleshoot missing password reset messages.
1. Update your profile
Open Account → Profile. First name, last name, and a valid email address are required. Middle name, website, and biography are optional. Select Save profile and confirm the success message. Names and email must be at most 191 characters; the optional website must be a valid HTTP or HTTPS URL of at most 191 characters. The biography limit is 20,000 characters.
2. Understand the email change
Your first name, last name, and email are synchronized with the connected billing account. A synchronization error prevents a successful profile update; review the message and try again once the issue is resolved. Changing your profile email does not replace the recipient addresses configured on individual forms. Update and verify those separately if notifications should go to the new mailbox.
3. Reset a password
Select Reset password in Profile or Forgot password? on the sign-in page. Qubeforms sends you to the connected billing portal’s password reset flow. Follow its instructions using your customer account email, open the reset message, and choose a unique password. Return to Account and sign in with the updated credentials.
4. If the reset message does not arrive
Confirm the account email, check spam and quarantine, and allow time for delivery. Use the latest reset message if you requested several. If you cannot access the mailbox or the portal rejects the reset link, contact support through the site with your account email and the error text. Never include the password or the reset link itself.
Public form keys can appear in browser code. Read keys, management credentials, and webhook signing secrets must stay on the server.